Redesigning Workflows: Uber's Unlikely AI Breakthrough The phrase "tokenmaxxing" has become synonymous with the perils of unchecked AI enthusiasm, but Praveen Neppalli Naga, Uber's CTO, is pushing back with a bold new strategy.
Rather than speeding up individual tasks with AI, Naga argues that real productivity gains come from radically rethinking workflows.
Uber's numbers are impressive: financial planning was cut from 15 hours to 30 minutes, and financial reports reduced from two days to 10 minutes. Marketing quality checks shrunk from two weeks to under an hour.